Online Consulting – Dr Silvia Clausi

Guidelines

The Online Consulting is delivered via Google Duo, Google Meet, Zoom, Skype or Whatsapp. Instructions for the apps use are described below. It is advisable to download and install at least the first 2 apps of the list beforehand so that you have alternatives ready if problems arise during the Video-Consulting.
Each app can be downloaded for free from the Google Play Store (for Android users) or the App Store (for Apple users). Please visit the proper website page for payments information.

Google Duo

Mobile App

After the app download, the user must register with their mobile phone number or Google account.

For the individual consulting: just a few minutes before the appointment, the user must communicate to the therapist, via chat WhatsApp or mobile message, their willingness to proceed. After receiving confirmation from the therapist, the user can make the video-call.

For couple or family consulting: just a few minutes before the appointment, the user must communicate to the therapist their willingness to proceed, via chat WhatsApp or mobile message. Subsequently, the therapist will make the group video call on Google Duo (including the co-therapist).

See the following link to know how to set up Google Duo

Google Meet

PC, Mac and mobile App

To use Google Meet you need a Google account and you can use it from your browser, from Gmail on desktop or by his mobile app.

For individual advice: shortly before the time agreed for the appointment, the user must communicate to the therapist, via chat WhatsApp or SMS, their availability to proceed. After receiving confirmation from the therapist, the user can make the video-call.

For the advice of the couple: just before the time agreed for the appointment, the user must inform the therapist of their willingness to proceed, via chat WhatsApp or SMS. Subsequently, the therapist will make the group video call on Google Meet (including the co-therapist). see the following link to know how to set up Google Me et

Zoom

PC & Mac via Browser | Mobile and Tablet

For individual consultant only

You can download Zoom from this link, and install it on your device.
Just a few minutes before the appointment, the user must communicate to the therapist, through zoom chat, WhatsApp or mobile message, their willingness to proceed. After receiving confirmation from the therapist, the user can make the video-call.

Skype

PC & Mac | Mobile and Tablet

You can download Skype from this link, and install it on your device. You can add the therapist to your contact list by using the email address (info@silviaclausi.net) or the username: Silvia_psy78.

Just a few minutes before the appointment, the user must communicate to the therapist, through the skype chat, their willingness to proceed. After receiving confirmation from the therapist, the user can make the video-call.

Mobile and Tablet

You can download WhatsApp and install it on your device. Just a few minutes before the appointment, the user must communicate to the therapist, through the chat, their willingness to proceed. After receiving confirmation from the therapist, the user can make the video-call.